Saffron makes customer support easy

Are you giving your customers and your customer support team the tools they need to be happy? Customer support shouldn’t be a complex process with ticket numbers and support software accounts. It should be easy. Like email.

Easy for your customers

What could be more intuitive than email? Everyone knows how to write an email, and when you offer customer support via an easy-to-understand email address, it show your customers that when they have questions, getting in touch will be as simple as writing an email. Responses will come straight to their inbox, so whether they’re at their desk or on the road, they will get your update right where they are. No more logging into complex trouble ticket system.

Easy for your team

Saffron gives your customer support team the tools it needs to easily track and view assigned inquiries, discuss incoming questions, and reply to them in a centralized, uncluttered interface.

Assigned messages are sent directly to your team members via email, where they can review internal discussion and message history. When they’re ready to reply, they can do it online at http://app.saffron.email, via our handy OS X application, or in their own email client.

It’s as easy as email.

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Pricing

Basic

40/month

10,000 total emails

∞ Users
∞ Inboxes
∞ Collaboration
0 Hassles

Pro

200/month

100,000 total emails

∞ Users
∞ Inboxes
∞ Collaboration
0 Hassles

*Enterprise tier available. Contact support for more information.